E-commerce & retail
AI support and lead handling for e-commerce
Deployed an AI support operator and automated lead handling — responses got 3× faster.
AI & automationDeal size: no deal2025
×3
faster first response
−45%
load on managers
24/7
request handling
The challenge
Managers couldn't keep up with messenger requests; some leads were lost.
What we did
- 1Audited requests and scenarios
- 2Built an AI bot integrated with the CRM
- 3Set up escalation of complex cases to humans
- 4Launched answer-quality metrics
Result
- First-response time improved 3×
- Manager load dropped 45%
- Requests handled around the clock
Shall we discuss your goal?
Tell us what you need — to sell a business, value a company or deploy AI. We'll reply with a proposal within one business day.